Terms & Conditions for Tradedi Returns Policy
Return is defined as action of giving or sending an unit including an order / return shipment back to Tradedi; purchased by buyers on Tradedi for business /Tradedi Website. The following situations may result in a required return:
a. Quality specifications of more than 10% of the unit include an order, not matching
The quality specifications of the sample (prototype) were previously sent to the buyer or viewed by buyer
b. Functional errors in more than 10% of units include an order
c. Product does not match specifications / details related to products mentioned in PO / Orders is forwarded by Tradedi to vendors (after the same thing has been reviewed by buyer).
The quality specifications here are determined by the details mentioned in the PO / Ordering Table forwarded by Tradedi to suppliers (after being reviewed by buyer )
The order is eligible for return from Buyer if:
- Any previously mentioned situations arise at the time of inspection by Tradedi (Tradedi designated as a third party) at the port of
Origin / Seller Office / Warehouse / Factory.
- Any of the previously mentioned situations arises at the time of Buyer’s inspection, within a period of 15 days from the date of shipment at the port of destination (Buyer) (after customs clearance).
- Tradedi appointed (internationally-recognized) Third-Party Quality Inspection Agency has reviewed, verified and confirmed that products comprising an order are subject to any of the previously mentioned situations (“The following situations may result in a return being requested”)
Defective products comprising an order must be in their unused, original condition, with original tags still on, and in the original form.Seller and buyer are obliged to authorize Tradedi or a Party designated by Tradedi to check the quality of all (or part thereof) of the units including an order, before dispatch from seller of factory / warehouse / office / port of origin; or at the Buyer’s Destination Gate / Warehouse (only if Buyer initiated complaint / return process).
Details of third-party (internationally recognized) Third-Party Quality Inspection Agency will be divulged prior to an inspection taking place.
The return process
a. To initiate the a Return process, the Buyer needs to send an email to the customer support team at [email protected] (or to the Account Executive who she / he has been communicating with from the Tradedi team), along with details of defective / scrutinized units comprising an
b. Subject to the order value, quantity, and where the Buyer is located, the Tradedi (internationally-accredited) Third-Party Quality Inspection Agency will reach out to the Buyer to inspect the products.
c. Only once our (internationally-accredited) Third-Party Quality Inspection Agency has verified that products comprising an order are functionally defect / compromises or mismatches the originally promised quality (or is subject to any of the previously mentioned situations (“The following
situations may result in a return being requested”) will the order be processed for a return. While the (internationally-accredited) Third-Party Quality Inspection Agency undertakes an inspection, Tradedi will inform the seller that his goods are being reviewed.
d. Having assessed the report generated by the Third-Party Quality Inspection Agency, and shared the same with the Seller; the Tradedi team will issue a Return Notice to the Seller. The Tradedi team will manage and ensure that all the refunds are processed, and will transfer Order related payments from Seller to Buyer.
e. The Tradedi Team will bear costs and manage all reverse logistics processes up until the point of bringing the returned products to a designated location (agreed upon between Tradedi and Seller), in a manner which will not further compromise quality of the products comprising the order being returned. Beyond the designated location, Tradedi and the Buyer forsake all liability and ownership of the order, and it is the
Obligation of the Seller to bear costs and manage transport to their factory / warehouse.
f. Seller is obliged to settle all reverse payments ( from Seller to Tradedi) for
return orders, within a period of 7 working days from the time a Return Notice has been issued by Tradedi to the Seller.
The refund process
i. The Tradedi team will manage and ensure that all refunds are processed and will transfer payments related to the Order from Seller to Buyer.
ii. All refunds will be made via the original payment mechanism to the (Buyer) party who made the original payment at the time of placing the Order.
iii. Payment processing will take place within 7 working days from the time of Refund Notice sent to Seller by Tradedi. This process is also subject to delays and legal processes followed by the respective banks or payment method & channel selected by buyer.
iv. Buyers can check for refund status by contacting support at [email protected]
v. All refunds are conditional upon Tradedi’s acceptance of a valid return of the order.
vi. We reserve the right to amend the mechanisms and conditions for processing refunds at any time without notice, and on a case by case basis.
The Company also reserves the right to amend, add or delete any provision of these Terms or Conditions without notice. Any amendments, additions or removals will be immediately reflected on Tradedi application and website.